Privacy Policy

1. Introduction

FIFA Slots is operated by FIFA Casino. The platform operates under a general Curaçao gaming license, with jurisdiction listed as Cyprus.

This Privacy Policy applies when you visit the website, create an account, use casino or sports betting features, contact support, make payments, request withdrawals, use responsible gaming tools or interact with website analytics and cookie-based technologies.

By using FIFA Slots, you acknowledge that personal information may be processed as described in this Privacy Policy, the Terms and Conditions and applicable account rules.

2. Information We May Collect

The information collected may depend on whether you are a website visitor, registered account holder, real-money player or support contact.

• Account information such as name, email address, username, date of birth, country and contact details.
• Login and security data such as IP address, device information, browser type, session data and access logs.
• Payment information such as deposit method, withdrawal method, transaction amount, transaction reference, currency and processing status.
• Verification information such as identity, age, address and payment ownership documents where required.
• Gameplay and betting information such as game sessions, stakes, results, bonus use, sports betting activity and transaction history.
• Responsible gaming information such as deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion requests and related support messages.
• Support information such as emails, chat messages, issue descriptions, attachments and communication history.
• Analytics and cookie data such as page views, traffic sources, clicks, device data, referral URLs and website interaction data.

3. How We May Use Information

FIFA Slots may use information to operate the website, provide account features, process transactions, protect players and improve the user experience.

• Create, manage and secure user accounts.
• Confirm age, identity, address and payment ownership.
• Process deposits, withdrawals, refunds and payment reviews.
• Provide casino games, sports betting features, bonuses and promotions.
• Apply bonus terms, wagering requirements, country restrictions and account eligibility rules.
• Detect fraud, duplicate accounts, payment misuse, security risks and prohibited activity.
• Support responsible gaming tools, limits, cooling-off periods and self-exclusion requests.
• Respond to customer support questions and technical issues.
• Measure website performance, traffic sources, user interaction and technical errors.
• Comply with legal, regulatory, licensing, security and record-keeping obligations where applicable.

4. Cookies and Analytics

FIFA Slots may use cookies, local storage, pixels, analytics scripts and similar technologies to operate the website, remember technical preferences, measure performance, understand traffic sources and improve content.

The website may use analytics and measurement tools, including Yandex.Metrika, to understand page performance, referral sources, user interactions, clicks, device information, browser information, page URLs and technical issues.

You may be able to disable some cookies through your browser settings. Some features may not work correctly if essential cookies or local storage are blocked.

5. Payment and Verification Data

Payment and verification data may be processed to confirm account ownership, prevent fraud, approve withdrawals, comply with account security requirements and protect real-money transactions.

Verification may include identity, age, address, payment ownership, transaction history, source-of-funds checks or other documents required before withdrawals, higher-value transactions or account reviews.

For crypto transactions, FIFA Slots or its payment providers may process transaction hashes, wallet-related payment references, selected coin or network information, deposit and withdrawal amounts, timestamps, exchange-rate details and cashier status information where required for payment review, fraud prevention, verification and support.

Payment providers, banks, e-wallet providers, fraud-prevention services, verification providers and other processing partners may process relevant transaction data according to their own terms and privacy notices.

6. Responsible Gaming and Player Safety Data

FIFA Slots may process responsible gaming information to help users manage play, spending and account access.

• Deposit limits, loss limits and session reminders.
• Cooling-off periods and self-exclusion requests.
• Responsible gaming support messages.
• Account activity patterns that may trigger security or player-safety reviews.
• Requests to close or restrict an account for responsible gaming reasons.

Some responsible gaming restrictions may remain active for a minimum period and may not be removable immediately after they are requested.

7. When Information May Be Shared

FIFA Slots may share information only where needed to operate the platform, process transactions, support security, comply with obligations or respond to legitimate requests.

• Payment providers, banks, e-wallets and transaction processors.
• Identity verification, fraud-prevention and security service providers.
• Game providers, live casino providers and sports betting technology partners.
• Analytics, hosting, technical support and infrastructure providers.
• Customer support and communication service providers.
• Responsible gaming, self-exclusion or player-safety service providers where applicable.
• Regulators, authorities, dispute bodies or legal advisers where required by applicable rules or valid requests.

FIFA Slots does not intend to sell personal information as a standalone product. Information may be processed by trusted service providers for operational, security, payment, analytics or compliance purposes.

8. Data Retention

Information may be retained for as long as needed to provide services, manage accounts, process payments, resolve disputes, prevent fraud, comply with record-keeping obligations and support responsible gaming or security reviews.

Some information may be retained after account closure if needed for legal, regulatory, payment, fraud-prevention, responsible gaming or dispute-resolution purposes.

When information is no longer required, it may be deleted, anonymized or securely archived according to applicable retention rules and operational needs.

9. User Rights and Requests

Depending on your location and applicable law, you may have rights related to your personal information.

• Request access to personal information associated with your account.
• Request correction of inaccurate or outdated information.
• Request deletion of information where deletion is legally and operationally possible.
• Request restriction of certain processing activities where applicable.
• Object to certain non-essential processing where applicable.
• Request a copy of certain account information where available.

Some requests may require identity verification. Some information may not be deleted immediately if it is needed for payment records, fraud prevention, dispute handling, responsible gaming, account security or legal obligations.

10. International Transfers

Because FIFA Slots may use international technology, payment, verification, hosting, analytics and support providers, information may be processed in countries other than your country of residence.

Where information is transferred internationally, FIFA Slots aims to use appropriate operational and contractual safeguards, depending on the type of data, service provider and applicable requirements.

11. Security

FIFA Slots uses technical and organizational measures intended to protect accounts, transactions and website activity. These may include SSL encryption, account verification, access controls, security monitoring and fraud-prevention checks.

No website or online service can guarantee absolute security. Users should keep passwords private, avoid sharing account access, use secure devices and contact support if suspicious activity is detected.

12. Children and Underage Users

FIFA Slots is intended only for users aged 18+ or of legal gambling age in their region, whichever age requirement is higher.

Underage users must not create accounts, access gambling features, deposit money, claim promotions or place bets. If an underage account is identified, it may be closed and related activity may be reviewed.

13. Third-Party Links and Services

FIFA Slots may link to third-party websites, payment providers, responsible gaming organizations, social networks, analytics providers or support services.

Third-party websites and services may have their own privacy policies, cookies, data practices and terms. FIFA Slots is not responsible for third-party privacy practices outside its control.

14. Changes to This Privacy Policy

FIFA Slots may update this Privacy Policy when website features, payment methods, verification processes, analytics tools, responsible gaming systems, service providers or legal requirements change.

The latest version will be published on this page with the updated date. Continued use of FIFA Slots after changes means you acknowledge the updated Privacy Policy.

15. Contact

For privacy questions, account data requests, verification questions, payment concerns, responsible gaming requests or support issues, contact the FIFA Slots support team.

Email: [email protected]

For faster review, include your account email, issue type, relevant transaction reference if applicable and a short description of the request. Do not send unnecessary sensitive documents unless support specifically requests them through an approved verification process.